How Can We Help You?
Find answers about bed sizes, choosing the right mattress, delivery, product care, warranties and returns — or speak directly to the Premium Bed team if you still need assistance.
What Do You Need Help With?
Choose a topic below for quick guidance, or contact the Premium Bed team if you would prefer personalised assistance.
Choosing the Right Bed
Not sure where to start? Answer five quick questions and narrow down suitable Premium Bed options.
Find Your Bed → 02Bed Size Guide
Compare Single, Three-Quarter, Double, Queen, King and Super King mattress dimensions.
View Size Guide → 03Delivery & Payment
Learn about delivery areas, charges, old-bed collection and available payment options.
Delivery Information → 04Warranty & Returns
Find information about product warranties, returns, exchanges and the support process.
Warranty & Returns → 05Mattress Care
Learn how to care for your mattress and help preserve its comfort, support and useful life.
Mattress Care → 06Contact Support
Still need assistance? Send us an enquiry or speak directly to the Premium Bed team.
Contact Premium Bed →
Choose the Right Bed Size for Your Space
Compare the standard Premium Bed mattress sizes below before choosing your next bed. Always measure your available room space, doorways and access points before placing an order.
Quick Answers to Common Questions
Find answers to some of the questions customers commonly ask about choosing a bed, delivery, custom sizes and after-sales support.
01 How do I know which Premium Bed is right for me? +
Start with our Find Your Bed tool. It asks five quick questions about how the bed will be used, your preferred size, comfort level, product type and budget, then suggests suitable Premium Bed options.
Find Your Bed →02 What standard bed sizes are available? +
Premium Bed ranges may be available in Single, Three-Quarter, Double, Queen, King and Super King, depending on the selected product. Check the product page for the sizes available for that particular model.
View Bed Size Guide →03 Can Premium Bed assist with custom bed or mattress sizes? +
Selected custom-size requirements can be discussed with the Premium Bed team. Contact us with the dimensions and intended use so that we can advise on available options.
Ask About Custom Sizes →04 Where does Premium Bed deliver? +
Premium Bed provides door-to-door delivery to selected qualifying destinations in Limpopo and Gauteng. Delivery availability and applicable charges depend on your exact address and confirmed delivery arrangements.
View Delivery Information →05 Is delivery free near the Polokwane factory? +
Standard delivery is free when the verified one-way road distance from the Premium Bed Ladanna factory to the delivery address is 5 km or less. Delivery beyond 5 km is charged according to the confirmed delivery rate.
06 Can you collect my old bed or mattress? +
When arranged in advance, one corresponding old mattress or bed set may qualify for complimentary collection when your replacement Premium Bed product is delivered. Collection remains subject to safe access and safe handling.
Old-Bed Collection Information →07 What if I have a warranty, return or exchange query? +
Warranty, return and exchange requests are handled in accordance with Premium Bed's applicable product and returns policies. Keep your proof of purchase and contact our team so that we can guide you through the process.
View Warranty & Returns →08 How should I look after my mattress? +
Correct mattress care can help preserve comfort, support and product condition. Follow the recommended Premium Bed care guidance supplied for your product.
View Mattress Care Guide →09 Do you supply guest houses, institutions or bulk orders? +
Yes. Premium Bed works with hospitality businesses, student accommodation, institutions and other customers requiring larger quantities or project-based supply.
Business & Bulk Orders →10 I still need help. How can I contact Premium Bed? +
You can call our team on 015 493 2001, chat with us on WhatsApp, visit the Ladanna factory shop in Polokwane, or send an enquiry through the Contact Us page.
Contact Premium Bed →Speak to the Premium Bed Team
If you couldn't find the answer you need, our team can help with product advice, delivery questions, warranty support, custom sizes and general enquiries.