Look After Your Mattress. Protect Your Comfort.
The right care helps maintain hygiene, support and mattress condition while protecting your additional Premium Bed factory guarantee and pro-rata service warranty.
8 Quick Rules for Better Mattress Care
Follow these simple care rules from the first day of use to help protect your mattress, maintain good support and reduce avoidable damage.
Use a Waterproof Protector
Fit a clean, correctly sized waterproof mattress protector from first use and keep it beneath your fitted sheet.
Use the Correct Support
Use a level, structurally sound and correctly sized base or frame with adequate centre support where required.
Rotate on Schedule
Rotate your mattress head-to-foot every two weeks during the first three months and at least every three months thereafter.
Flip Only When Permitted
Flip the mattress only when its product label identifies the mattress as double-sided.
Keep It Clean & Dry
Protect against spills, damp, mould, odours and infestation, and allow reasonable airflow around the mattress.
Clean Gently
Vacuum lightly and spot-clean only. Do not soak, steam-clean, bleach or use strong chemicals on the mattress.
Lift & Carry Correctly
Use at least two people and keep the mattress supported. Never drag, sharply bend, fold or tightly tie the mattress.
Respect Its Design Limits
Observe the product's stated load rating. Do not jump, stand or place concentrated loads on the mattress.
Give Your Mattress the Support It Needs
An unsuitable base, trapped moisture or poor handling can contribute to premature mattress damage. The right foundation and everyday protection matter.
Use the correct base The base or frame should be correctly sized, level, dry, undamaged and strong enough for the mattress and its users.
Support larger beds properly Queen, King and other larger sizes need adequate centre support where required.
Avoid old or sagging foundations Do not place a new mattress on an old, broken, uneven, sagging or undersized base.
Allow ventilation Keep the mattress reasonably ventilated and avoid prolonged use directly on the floor where moisture may become trapped.
Protect against moisture Use a clean, breathable waterproof mattress protector and ensure it is completely dry before putting it back on the bed.
Rotate Regularly. Clean Gently.
Regular rotation helps distribute normal wear, while careful cleaning helps protect the mattress surface and internal materials.
Rotation Schedule
Rotate head-to-foot every 2 weeks.
Rotate head-to-foot at least every 3 months.
Rotation & Flipping Schedule
Rotate head-to-foot every 2 weeks and flip at every second rotation.
Rotate or flip at least every 3 months, alternating the action.
How to Clean Your Mattress
- Vacuum lightly using a clean upholstery attachment.
- For a small spill, remove bedding immediately and blot using a clean absorbent cloth.
- Use only a small amount of mild soap solution if necessary.
- Allow the mattress to dry completely before making the bed.
- Do not soak, hose down, steam-clean, bleach or use strong chemicals.
- Do not use heaters, hair dryers, irons or open flames to dry the mattress.
Normal Mattress Changes vs Possible Defects
Mattresses naturally settle and soften with use. Some changes are normal, while others should be reported to Premium Bed for assessment.
Expected Changes With Use
- Gradual softening and settling of comfort layers.
- A change in preferred firmness or subjective comfort.
- Body impressions or indentations of 35 mm or less.
- Minor cosmetic or dimensional variation within manufacturing tolerances.
Contact Premium Bed About These
- A permanent indentation greater than 35 mm, measured without weight on the mattress.
- Spring-system failure.
- Abnormal foam collapse.
- Structural base failure or loose joints.
- Stitching failure that may be caused by workmanship.
- Another condition materially affecting normal use that may indicate a manufacturing defect.
Contact Premium Bed Before Returning Your Mattress
Keep your invoice or proof of purchase, order confirmation and product identification details. If you need to report a possible defect, contact Premium Bed first so that we can guide you through the assessment process.