Terms of Service

Last updated: 18 September 2026

Welcome to the Premium Bed Manufacturing website.

These Terms of Service govern your use of our website, online store, forms, customer accounts, referral programme and related services.

By accessing or using this website, placing an order, submitting information through a form or using our online services, you agree to these Terms.

1. About Premium Bed Manufacturing

Premium Bed Manufacturing supplies beds, mattresses, bed frames, accessories and related products and services.

Our website is:

www.premiumbed.co.za

For assistance, you can contact us at:

Telephone: 015 493 2001
WhatsApp: +27 81 896 8208
Email: info@premiumbed.co.za

2. Website Use

You may use this website for lawful personal or business purposes, including:

• Browsing our products and services
• Requesting quotations or information
• Purchasing products
• Creating or accessing a customer account
• Contacting Premium Bed Manufacturing
• Participating in promotions or referral programmes

You may not use the website in a manner that:

• Is unlawful or fraudulent
• Attempts to interfere with the operation or security of the website
• Introduces malicious software or harmful code
• Attempts to gain unauthorised access to systems or accounts
• Misuses forms, referral programmes or promotional offers

3. Product Information

We aim to provide accurate information regarding our products, including descriptions, sizes, specifications, pricing and images.

However, colours, finishes and appearance may vary slightly from what is displayed on a screen.

Product availability may also change without prior notice.

Where a product is manufactured or customised according to a customer’s requirements, additional production terms or lead times may apply.

4. Pricing

Prices displayed on the website are subject to change from time to time.

The price applicable to an order will generally be the price displayed or agreed at the time the order is placed, subject to correction of obvious pricing or technical errors.

Delivery, customisation or other charges may apply separately where indicated.

5. Orders

Submitting an order through the website constitutes a request to purchase the selected products.

Premium Bed Manufacturing may contact you if additional information, confirmation or payment is required before an order can be processed.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Incorrect pricing has been displayed
• Payment cannot be confirmed
• Fraud or misuse is suspected
• Required customer information has not been provided

Where payment has already been received for an order that cannot be fulfilled, an appropriate refund or alternative arrangement will be made.

6. Payment

Payments may be processed through third-party payment service providers.

Premium Bed Manufacturing does not necessarily receive or store your complete bank card or payment account details.

Customers are responsible for ensuring that payment information provided is accurate and that they are authorised to use the chosen payment method.

7. Delivery

Delivery is subject to our applicable Delivery Policy, including qualifying delivery areas, delivery charges and delivery arrangements.

Customers are responsible for providing correct delivery information and ensuring reasonable access to the delivery address.

Delivery dates or timeframes are estimates unless specifically confirmed otherwise.

8. Returns, Refunds and Warranty

Returns and refunds are handled according to our Returns & Refunds Policy.

Product warranties are handled according to our Product Warranty Policy.

Customers should review these policies before placing an order, particularly where a product is custom-made, manufactured to specification or otherwise personalised.

9. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login details.

You should notify Premium Bed Manufacturing if you suspect unauthorised access to your account.

We may suspend or restrict an account where there is reasonable evidence of fraud, abuse, misuse or a security risk.

10. Referral Programme

Premium Bed Manufacturing may offer customer referral promotions.

Referral programmes may provide discounts or other benefits when qualifying referral information is submitted.

Referral offers may have conditions such as:

• A minimum number of valid referrals
• One-time coupon use
• Specific discount percentages
• Email or customer restrictions
• Expiry or promotional conditions

Referral benefits may not be transferred, duplicated or used fraudulently.

Premium Bed Manufacturing may reject or cancel a referral benefit where the programme has been misused.

Customers who provide referral information should ensure that they are entitled to provide the relevant contact details.

11. Promotions and Discount Coupons

Discount codes, referral coupons and promotional offers may be subject to specific conditions.

Unless otherwise stated:

• Coupons may be limited to one use
• Coupons may not be exchanged for cash
• Promotions may not be combined
• Discounts may apply only to qualifying products
• Premium Bed Manufacturing may set or amend promotional expiry dates

Where a promotion has additional terms, those terms will apply together with these Terms of Service.

12. WhatsApp and Electronic Communications

Premium Bed Manufacturing may communicate with customers by email, telephone, SMS or WhatsApp where appropriate.

WhatsApp communications may include:

• Customer service
• Product enquiries
• Referral notifications
• Order information
• Promotions and specials where applicable

You may ask Premium Bed Manufacturing to stop sending marketing communications at any time.

Use of WhatsApp is also subject to the terms and policies of WhatsApp and Meta.

13. Website Forms

Information submitted through our website forms should be accurate and truthful.

Forms may include:

• Contact enquiries
• Quote requests
• Referral forms
• Factory visit enquiries
• Product recommendation tools
• Customer service forms

Submitting a form does not necessarily create a contractual obligation unless Premium Bed Manufacturing confirms an order or agreement.

14. Privacy

Your use of the website is also subject to our Privacy Policy.

Our Privacy Policy explains how Premium Bed Manufacturing collects, uses, stores and protects personal information.

Privacy Policy:

https://www.premiumbed.co.za/privacy-policy/

15. Intellectual Property

Unless otherwise stated, website content including text, graphics, branding, logos, layouts, photographs and other material belongs to Premium Bed Manufacturing or is used with appropriate permission.

Content may not be reproduced, copied, distributed or commercially exploited without permission, except where permitted by law.

16. Third-Party Services and Links

Our website may use or link to third-party services such as:

• Payment providers
• Google services
• Meta and WhatsApp
• Delivery or logistics providers
• Mapping services
• Other external websites

Premium Bed Manufacturing does not control independent third-party services and is not responsible for their separate terms, availability or privacy practices.

17. Website Availability

We aim to keep the website available and functioning correctly.

However, access may occasionally be interrupted due to:

• Maintenance
• Hosting or technical problems
• Security updates
• Third-party service interruptions
• Events outside our reasonable control

We do not guarantee uninterrupted access to the website at all times.

18. Limitation of Liability

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot lawfully be excluded.

To the extent permitted by law, Premium Bed Manufacturing will not be responsible for indirect or consequential losses arising solely from the use or temporary unavailability of the website.

Product-related rights remain subject to applicable law and our relevant sales, warranty, delivery and returns policies.

19. Changes to These Terms

Premium Bed Manufacturing may update these Terms from time to time to reflect changes to:

• Our website
• Products or services
• Business processes
• Technology
• Legal or regulatory requirements

The latest version will be published on this page together with the date of the latest update.

20. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from use of the website or our services will be dealt with in accordance with applicable South African law.

21. Contact Us

If you have any questions about these Terms of Service, please contact:

Premium Bed Manufacturing

Telephone: 015 493 2001
WhatsApp: +27 81 896 8208
Email: info@premiumbed.co.za
Website: www.premiumbed.co.za